Quick Answer: Yes, you can change the mobile number on your e-Shram card. The catch is that the e-Shram portal sends its login OTP to the mobile number linked to your Aadhaar, not to the number on your card. If you no longer have that number, update your Aadhaar first, then update e-Shram.
Following receipt of the one-time password, changing your number will take only few minutes. What usually prevents people from successfully completing the process is that they attempt to access the website to change their old telephone number while the system sends the OTP to the number they are trying to change.
Overview
| Service | Updating details on an e-Shram registration |
| Run by | Ministry of Labour & Employment |
| Who can use it | Any registered unorganised worker with a UAN |
| Fee | Nil on the portal |
| Mode | Online, or assisted at a Common Service Centre |
| Depends on | Your Aadhaar-linked mobile number |
Can You Change the Mobile Number on an e-Shram Card?
Yes. You can change the mobile number linked to your e-Shram card by going to the e-Shram profile update page and changing it yourself.
Why Does Aadhaar Control the Update?
There is no way around the Aadhaar layer. The e-Shram registration process requires the Aadhaar authentication process because it uses the phone number registered with the Aadhaar number for authentication of the user. This is a deliberate step taken to provide a higher degree of security, not a shortcoming of the website.
The Aadhaar-Linked Mobile Number Catch
Before proceeding any further, it should be confirmed whether your existing mobile number is the same as that used for the registration of your Aadhaar.
- Yes, it is linked. You can log in and update your e-Shram profile straight away.
- No, you have lost that number. You must update your Aadhaar mobile number first, at an Aadhaar enrolment or update centre. It cannot be done fully online, because it needs biometric verification.
What Happens Once Aadhaar Is Validated?
Once your Aadhaar carries a working number, the e-Shram OTP will reach you. From there the rest of the update takes only a few minutes. You can find your nearest Aadhaar centre on the UIDAI portal.
What Does an e-Shram Card Update to a Mobile Number Need?
Once the OTP can actually reach you, the update itself is straightforward:
- Open the e-Shram portal and choose the option to update your profile.
- Log in with your Universal Account Number (UAN).
- Request the OTP. It goes to your Aadhaar-linked mobile number.
- Enter the OTP to open your profile.
- Go to the contact details section and enter the new mobile number.
- Save the change and note the acknowledgement.
When Do the Changes Show on Your Card?
The updated number generally appears on your profile straight away. Download the card again afterwards so your copy matches the corrected record.
What Else Can You Correct on an e-Shram Card?
It should be borne in mind that in addition to the phone number change, the e-Shram card correction involves making changes in other aspects related to the individual's profile.
| Detail | Can you change it online? |
|---|---|
| Mobile number | Yes |
| Address | Yes |
| Bank account details | Yes |
| Occupation or skill details | Yes |
| Education details | Yes |
| Name, date of birth, gender | Only by correcting your Aadhaar first |
Which Personal Details Can You Correct?
The last row is the one that matters most. Your name, date of birth and gender come from Aadhaar, so they cannot be edited in e-Shram. It can only be changed after the Aadhaar details are properly updated.
What If You Cannot Log In at All?
If your Aadhaar-linked number is gone and you cannot receive any OTP, you have two routes.
How Do You Start an Aadhaar Update?
The first way is to visit an enrolment centre and update Aadhaar with the help of biometric verification and come back to the portal afterward. The second way is to register through assisted registration at a Common Services Centre, which allows the operator to do the update using biometric verification rather than the method of OTPs. This route suits applicants who do not have a smartphone.
Getting the Update Done Without the Back-and-Forth
The most significant challenge encountered by employees lies not in the portal, but in the sequencing. It is difficult to determine which records to begin with and what to take to the centre. If you want to avoid this problem, get your e-Shram details corrected with guided help can come to your rescue. The registration and card remain with the Ministry of Labour & Employment while Jaagruk Bharat merely acts as a facilitator in the procedure of procurement of the requisite documents.
