Updated: 05-09-2025 at 12:30 PM
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Potholes are a frequent issue that can make driving hazardous and challenging. They develop when weather-related, traffic-related, or poorly constructed roads sustain damage that leaves holes in the pavement, regardless of their size. These potholes can damage cars, inflict discomfort on drivers and passengers, and occasionally even result in collisions.
The government has released the Meri Sadak App in an effort to address this problem. With the help of this app, people can notify the authorities directly about potholes and other road issues. Anyone can quickly locate a pothole, upload a photo, and file a Meri Sadak complaint by using the app. This facilitates the government's quicker identification and resolution of traffic problems, guaranteeing everyone travels more smoothly and safely.
In this article, you will get the detailed information about the Meri Sadak App, its features, benefits and much more.
The Meri Sadak App is a citizen-centric grievance redressal platform launched by the Government of India. It empowers people to report potholes, road damage, and related issues directly to authorities for quick resolution.
Parameter | Details |
---|---|
Name of the App | Meri Sadak App |
Launched By | Government of India, Ministry of Road Transport and Highways |
Meri Sadak App Launch Date | 2013 (enhanced features added in later updates) |
Objective | To enable citizens to report road-related problems like potholes, encroachments, poor surface, and missing signboards |
Target Users | Citizens across India using Android smartphones |
Complaint Mode | Meri Sadak online complaint, photo upload, geotagging |
Registration & Login | Meri Sadak Registration via mobile/email and access through Meri Sadak login |
Tracking | Status tracking with timelines for grievance redressal |
Support | Meri Sadak helpline number and in-app feedback system |
Key Benefits | Faster complaint resolution, transparency, accountability in public works, and safer travel for citizens |
The Meri Sadak app evolved from the Ministry’s Road Accident Database Management System and has been made available for the public to download free of charge on Android mobile platforms.
It allows users to highlight geotagged issues across parameters like poor surface, inadequate width, encroachments, faulty geometry, lack of streetlights, missing signboards, etc., through images and descriptions.
The app automatically routes Meri Sadak online complaint submissions to oversight agencies like the National Highway Authority of India (NHAI), Public Works Department (PWD), etc., based on the road category, be it state highway, rural road, municipal street, etc.
After processing, the agency provides feedback on the action taken, which the complainant can track through Meri Sadak login, along with estimated resolution timelines.
The Meri Sadak App launch date marked a new phase in public participation for road safety. Citizens can follow these steps to lodge road-related complaints:
Step 1: Download and install the Meri Sadak app download from the Play Store.
Step 2: Complete Meri Sadak registration through your mobile number or email.
Step 3: Enable location access when prompted so the app can capture coordinates.
Step 4: Tap ‘Add Issues’ on the home screen to file a Meri Sadak online complaint.
Step 5: Select the type of road where the issue is being faced from options like NH, SH, Major District Road, etc.
Step 6: Explain the problem through text or images and tap ‘Submit’
Step 7: A new complaint is now saved in the ‘My Complaints’ section to track the status.
On successful submission, citizens get an SMS acknowledging their complaint along with a unique token number to follow up. The app shows estimated resolution timelines once the agency starts investigating.
Users can also view or comment on problems highlighted by others in their vicinity and share feedback after approved fixes.
To understand anything in detail, one needs to know its key features. The Meri Sadak app comes packed with the following features:
An interactive map to easily navigate and highlight multiple complaint locations.
Image upload and geotagging for clear issue demonstration.
Auto-routing of grievances based on road type.
Status tracking with timelines for better monitoring.
User feedback option on resolved complaints.
India faces recurring road issues due to monsoons, heavy traffic, and poor-quality construction. Apps like Meri Sadak App and grievance filing via Meri Sadak Registration and Meri Sadak login give citizens a voice to hold authorities accountable.
The Meri Sadak App download makes it convenient for citizens across India to directly participate in the road infrastructure governance process. Through Meri Sadak complaint filing and Meri Sadak helpline number support, proactive issue redressal has become faster and more transparent.
Proactive public participation incentivises agencies like NHAI, state PWDs, etc. to improve road usability, safety, and longevity. In summary, the Meri Sadak App launch date marks a turning point in e-governance. If widely adopted, the app can significantly strengthen accountability in public works, besides enhancing the responsiveness of city administrations.
For any queries, updates, or information, citizens can use Meri Sadak online complaint services or reach out via the official Meri Sadak helpline number. To stay updated on government schemes, policies, and citizen-focused initiatives, visit Jaagruk Bharat’s community page today.
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