What should I do If I make a wrong UPI transaction?

Inform your bank or UPI service provider instantly by calling customer service or the toll-free number 18001201740.

How can I raise a dispute on the NPCI portal?

Visit the NPCI portal, click on "Get in Touch," fill in the requested information, select "Dispute Redressal Mechanism," enter transaction details, and submit your complaint.

How long does it take for banks to resolve issues related to UPI?

Banks usually resolve UPI disputes within 5-7 working days.

Can I contact NPCI directly for UPI transaction issues?

Yes, you can contact NPCI directly by calling their toll-free number 18001201740 or by visiting their official website to register your grievance.

Home

Schemes

Services

Community

About Us

Lost Money In The World Of UPI Transaction? Here Is How You Can Get It Back

Pragya Pathak

Author

Updated: 28-01-2025 at 6:14 AM

Lost Money In The World Of UPI Transaction? Here Is How You Can Get It Back

Mistakes happen sometimes, and people end up transferring money to the wrong UPI IDs. The instant question that comes to your mind is ‘Then what should I do?’

The Unified Payments Interface (UPI) has revolutionised digital payments with seamless money transfers using QR scans or UPI transaction ID checks. Digital payments have become very popular in the country these days. You can transfer money in a blink of an eye just by scanning a QR code.

But sometimes people end up transferring money to the wrong UPI IDs. And if it happens to you, let's find out how you can get your money back.

Securely Transfer With UPI

The Unified Payments Interface (UPI) completely changed money transaction habits. In a moment, your money will be securely transferred. However, sometimes people mistakenly transfer money into someone else's account. And the worry started about getting the money back.

You can call up your bank's service call centre and register a complaint. Apart from this, you can also file a UPI transaction complaint on NPCI's online portal.

Reasons For Failed UPI Transactions

There can be multiple reasons for a UPI payment failure. Let us look at the scenarios:-

Incorrect Pin

Entering an incorrect UPI Personal Identification Number (PIN) is one of the most common causes of UPI transaction failure. The UPI PIN is necessary for transaction authentication and authorization, and if it is entered incorrectly several times, the transaction will fail.

Daily UPI Limit Exceeded

The user’s bank often sets a daily payment limit for UPI transactions. The transaction will fail if the transaction amount exceeds this limit.

Incorrect Details of the Receiver

UPI depends on accurate data, such as the receiver’s UPI ID or mobile number associated with their UPI account. The transaction will not be delivered to the intended recipient if any of these details are inaccurate.

Insufficient Bank Balance

UPI transactions require funds to be present in the sender’s account to carry out the transfer. The transaction will fail owing to insufficient funds if the account balance is less than the transaction amount.

Technical Glitches/Network Issues

Technical errors or network connectivity issues may cause UPI transactions to fail. This can happen on the user’s device, the UPI platform, or the bank’s servers.

Transaction Timeout

Certain UPI transactions have a time limit in which they have to be completed. If this time limit is exceeded, the transaction may fail due to a timeout.

Steps You Should Take In Case Of Wrong UPI Transactions

Here is what you need to do in case you notice an incorrect transaction via UPI. You can get an answer to how to complain about a UPI transaction or how to get a refund for a UPI transaction by following the steps given below:

1. Cheque the Transaction Details

Before proceeding, double-check the details of the transaction:

Check the date, time and amount of the transaction ID.
The next step is to go to the “Transaction History” section within the UPI app and find your transaction record and check whether you intended to send money to the wrong recipient.

2. Contact the Recipient

If possible, reach out to the person who received the funds:

There are usually phone numbers and email addresses in transaction details; if not, you can contact your bank to help get in touch with them.
Politely explain if possible they take back the amount.

3. Submit the Complaint to UPI App Customer Care

Reach out to the customer support team of your UPI app:

Include the transaction ID and any other information that might be of use.
The support team will help you when it comes to starting the refund process.

4. Notify Your Bank

If customer support isn’t helpful, contact your bank directly:

Let them know about the wrong transaction explaining all details such as transaction ID number and intended UPI number.
The bank will assist you in filing for a chargeback to reclaim the lost amount.

5. Raise a Complaint with NPCI

If neither your bank nor UPI service provider resolves the issue, escalate it to the National Payments Corporation of India (NPCI):

The portal can be either directly accessed by visiting NPCI’s official website or through the NPCI grievance redressal portal.
All the particulars of the transaction and all documents evidencing the previous attempts to solve the problem.

6. Lodge a Dispute Management Procedure

Some UPI apps offer a dispute resolution process within the app:

In the “Support” or the “Help” section of the website, there is always a tab that indicates the user can dispute a charge.
You need to enter the transaction ID and other information to file your complaint.

Also Read: RBI Increases UPI Transaction Limit For Tax Payments To Rs 5 Lakhs

Track Your Complaint Status

Even when you have reported a wrong transaction, keep track of the status of the complaint to ensure they address it. This can however be hastened by follow-ups at certain intervals.

Make sure you jot down the reference number of the complaint you made.
Subsequently, update your bank or a UPI provider, consistently.
Watch out for updates on your issue through your email or the respective portals.

Challenges In Reversing UPI Transactions

Unified payment interface (UPI) has enhanced mobile money as a means of payment in the country. Now usually, people use it to shop for their groceries and pay their bills online. However, the few concerns that UPI users have complained of is how to reverse a wrong transaction.

Once you have sent money to the wrong number, the process of getting it back is not easy at all, particularly if you have to deal with a recalcitrant recipient. It is such a practice to move fast, so, in this case, you should contact your bank immediately. This is the reason why one should be very careful when trying to make transactions using a unified payment interface.

Common Issues:

Accidental transactions include situations where you enter the wrong digit in the recipient’s phone number and end up releasing your cash to the wrong person.
If there is a wrong transaction that occurs, you must call on the recipient to cancel the transaction.
In the event the recipient does not make a reciprocation the process of getting your money back becomes complicated and might result in fraud or scams.

Also read: Lost Money In The World Of UPI Transaction? Here Is How You Can Get It Back

Tips To Prevent Incorrect Money Transfers

You can avoid incorrect money transfers by following some precautions in keeping the following things in mind:

Beware of Fraudsters

To prevent involvement in incorrect money transfers, avoid getting engaged with UPI fraud. The bank will never approach you to discuss any sensitive information. Never share your PAN and any other sensitive information.

Note the SPAM Warnings on your UPI App

Receiving a request from any unknown account provides a spam warning from UPI apps such as PhonePe and Google Pay. Thus, make sure to note such warnings and to report.

Be Cautious During Accepting/Requesting Requests

Every UPI app such as Google Pay, and PhonePe has a 'request money' feature. Buyers wishing to purchase any product through advertisement on online platforms engage with the seller on call. They end up transferring money through the "request money" option in the UPI app. Thus, a simple click can lead to the transfer of money carelessly.

Conclusion

To conclude, alertness while making UPI transfers and promptly informing banks of accidental wrong remittances can save many headaches. This will later help you get your refund.

Also, don't forget to maintain a transaction record. It will help provide all details easily while registering complaints, either with your bank or via NPCI.

Readers can contact the NPCI 18001201740 on this number, or visit their official website here and register their grievance.

Visit Jaagruk Bharat for more such information and insights and also join our community.

Government Sources

Official Website

Frequently Asked Questions

1k Views

Add a comment here...

Kim

10 January 2025

As a newbie to cryptocurrency, I lost a lot of money. I would like to express my gratitude to Expert Bernie Doran for their exceptional assistance in recovering my funds from a forex broker. Their expertise and professionalism in navigating the complex process were truly commendable. Through their guidance and relentless efforts, I was able to successfully retrieve my funds of $150,000, providing me with much-needed relief. I highly recommend him on Gmail - Berniedoransignals@ gmail. com to anyone facing similar challenges, as their dedication and commitment to helping clients are truly impressive. Thank you, Bernie doran, for your invaluable support in resolving this matter. i also invested $5000 with his guidance and got a good ROI profit using his signals and strategies

Need Help With Gov. Services

Unlock Government Services in One Click

Our Company

Home

About

T&C

Eula

Disclaimer Policy

Code of Ethics

Cancellation & Refund Policy