Which departments offer services under this scheme?

Revenue, Transport, Social Welfare etc. Over 100 services across departments.

How can a citizen book the doorstep delivery service?

Through phone call, SMS or mobile app by selecting department, service and booking a time slot.

Who will deliver the service to the doorstep?

A trained representative called 'Mobile Sahayak' will visit to complete the procedure.

What is the fee charged for home service?

Rs. 50 per household for each service requested.

Which departments offer services under this scheme?

Revenue, Transport, Social Welfare etc. Over 100 services across departments.

How can a citizen book the doorstep delivery service?

Through phone call, SMS or mobile app by selecting department, service and booking a time slot.

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Delhi Doorstep Delivery Scheme - Hassle-Free Government Services at Your Doorstep

Tanisha

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Updated: 28-01-2025 at 6:08 AM

Delhi Doorstep Delivery Scheme - Hassle-Free Government Services at Your Doorstep

The Delhi Doorstep Delivery Scheme was launched in 2018. It is a pioneering governance innovation that takes the help of technology to serve citizens right where they live, more specifically, their doorsteps.

By facilitating hassle-free access to essential public services via simple booking, the programme has benefitted lakhs of citizens since its start. The scheme equips Mobile Sahayak vehicles, providing connectivity to citizens in their neighbourhoods.

Citizens residing in Delhi can book services via phone call, SMS, or mobile app for the submission of documents, forms, and payments related to various departments. The Sahayak representative then visits them as per the scheduled time to complete the necessary processes.

What Is Delhi Doorstep Delivery Scheme?

The Doorstep Delivery Scheme aims to provide major services given by government departments and government offices at the home of the applicant. This will increase the convenience for the people and will also help the government officials in segregating their work and avoiding heavy footfall.

Doorstep Delivery is very beneficial for people who do not wish to stand in long queues to get their services.

Key Features

Some key features of the Doorstep Delivery Scheme outline its goals. Some of the features are mentioned below:

People can avail of services given by the government from the comfort of their homes without going anywhere.
Mobile Sahayaks are trained representatives appointed by the govt. of Delhi to visit the homes of people who need help.
A dedicated helpline (1076) helps the citizens in accessing the Doorstep Delivery.
A small fee is charged for availing of the Doorstep Delivery services.

Services Covered Under The Doorstep Delivery Scheme

The Doorstep Delivery Scheme provides various government services to the people of Delhi. Some of the services are:

In certificates like domicile, caste, income, etc.
Applying and renewing licences.
Government schemes (for example: for senior citizens, PwDs, etc.)
Application and renewal of government IDs.
Water and electricity-related services.

Sectors Covered Under The Delhi Doorstep Delivery Scheme

The departments covered under the Doorstep Delivery scheme are listed below in detail for one’s better understanding:

Revenue,
Transport,
Social Welfare,
Food and Civil Supplies,
Delhi Jal Board, Labour,
SC/ST Welfare,
Delhi Tourism and Transportation,
DTC,
Tourism,
Drugs Control,
Higher Education,
Women and Child Development,
and Delhi Pharmacy Council Department.

You can also find the complete list attached here.

Benefits

There are several benefits to the Doorstep Delivery scheme mentioned below in brief for one’s better understanding:

Saves time, effort, and expense of in-person visits.
Services, as per the chosen date and time, ensure flexibility.
Assured completion via accountable Sahayak
Transparent tracking at all stages

Eligibility Criteria

The eligibility criteria for this Doorstep Delivery are very broad and unrestricted. All residents of Delhi can avail the benefits of this scheme.

Documents Needed

The following documents are required for the Doorstep Delivery scheme:

Aadhar card.
Permanent residence certificate.
Passport-size photo.
Bank documents.
Income certificate.
Birth certificate.
Driving licence.
Passport.
Educational certificate.

Application Process

For this Doorstep Delivery Scheme, you will have to make the application through your phone, either by visiting their website or by calling their toll-free number. Offline applications are not acceptable for this scheme. Let us learn the complete process!

Online Procedure

Visit the homepage of the website, you will see a list of all departments.
Select the department whose service you want to receive at your doorstep.
After selecting the department, you have to choose the service you want to receive.
Click on the "Apply" button and proceed.
After that, you will see all the information related to that service, including eligibility, fees, required documents, etc.
Click on "Apply" and enter your mobile number.
Then, fill in all the required details and upload all the documents.
After completing the process, a service request will be created.
Once the service request is raised, the service will be made available at your doorstep within the specified period.

Through Toll-Free Number

Dial 1076.
Inform the call centre executive about the required service.
An appointment for your chosen date will be scheduled.
Appointment details will be sent to your mobile number.
Confirmation SMS will be received one day before the appointment.
You can cancel or reschedule the appointment.
You will receive an OTP on your number before the mobile assistant arrives.
Share the received OTP with the assistant.
The mobile assistant will fill out the online application form for the chosen service.
Submit all the required documents to the mobile assistant.
You will receive a confirmation SMS after applying.
The department will issue the service certificate after verification.
You will receive certificate information via SMS.
The certificate will be sent to your home by mail.

Conclusion

With one-stop solutions in the comfort of the home, the Doorstep Delivery Scheme makes life simpler for students, working professionals, senior citizens, new mothers, and all segments, especially the abled.

Since its launch, the initiative has facilitated over 15 lakh successful service requests, redefining the citizen experience and earning global acclaim. The blueprint provides a template for smarter governance, demonstrating how technology partnerships can make the public sector more responsive toward creating value for citizens.

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