What updates can I get from the AirSewa app?

The AirSewa app provides its passengers with real-time flight schedules, delays, cancellations, and special assistance service information.

Can I submit greviences throguh social media?

Yes, you can submit your grievences on Twitter or Facebook by using the hashtag #AirSewa.

What is the voice message feature on the app?

The voice message feature is used by passengers to lodge their complaints. It makes it easier for the passengers to get their concerns across to the authorities.

How can I lodge complaints on the AirSewa app?

You can lodge complaints by typing it out out, using the help of the chatbot, or via voice message on the app.

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How To Address Air Travel Greviances With The AirSwea App By DGCA?

Diya Vig

Author

Updated: 14-04-2025 at 11:13 AM

Air travel in India has seen exponential growth over the past few years, but with this surge comes the inevitable challenge of maintaining high standards of service. The AirSewa application is an initiative taken by the Government of India and the Ministry of Civil Aviation (MoCA) to help smooth air travel experiences for their passengers.

Launched under the Ministry of Aviation, the AirSewa app provides a platform to address the queries and grievances of passengers to help ensure a seamless and efficient travel experience.

Read the article to know more about the AirSewa application, ranging from its meaning and a guide on how to use the app.

Overview

Name of the application	AirSewa application
Launched by	Ministry of Civil Aviation
Objective	To improve the air travel experiences of passengers.
Target group	Passengers choosing to travel by air
Mode of use	Online
Available on	Android, iOS, website

What Is The AirSewa App?

The AirSewa App is an online platform started by the government of India under the Ministry of Civil Aviation. The primary aim of the web-based platform is to improve the travel experiences of passengers who choose to travel by air. The platform is equipped with several functions and services that people can access from the comfort of their homes. The application is available on both, Android and iOS.

Need For The AirSewa App

When travelling by air, most of us have had unpleasant experiences at the airport, maybe with luggage, rude airport staff, or more. In these cases, people don’t know whom to approach to report such grievances. That is where the AirSewa application steps in to help out the passengers.

The primary aim of the AirSewa application is to streamline communication between passengers, airlines, airports, and regulatory authorities.
A high level of quality can be maintained between all airports in India.
AirSewa was developed by MoCA to improve air travel services and enhance passenger satisfaction.

“All the airlines and all the airports in India are on the AirSewa app. If there is something that you want, if you have a grievance, you can type out your grievance on that app, and it will be addressed. You put your query on the app, and there will be a response to you. It goes to the concerned stakeholder, whether it is an airline or the airport operator. It goes there; they will have to find out, and the ministry monitors it,” says Union Civil Aviation Minister Ashok Gajapathi Raju.

Objectives Of The AirSewa App

The AirSewa App has several objectives that outline its goal. Some of its key objectives are laid down below for one’s reference:

AirSewa offers a convenient channel for passengers to lodge complaints, grievances, or feedback about their air travel experiences such as baggage mishandling, ticketing issues, or in-flight services, etc.
The application provides a public platform for people who want to have discussions about the Government of India’s aviation policies, experiences, feedback, etc. It helps create a community of travellers to provide insight into each other’s experiences.
The authorities check the feedback, suggestions, and complaints lodged by the travellers and then use this feedback to test the performance of airlines and airports, and their staff.
Additionally, the passenger can decide whether to complain about the application or social media. Passenger can also submit their grievances on Twitter or Facebook with the hashtag #AirSewa. It will be tracked, acknowledged, and addressed by AirSewa. It serves as a channel for passengers to communicate their grievances to the authorities and seek help.
It covers every service that the passengers use while travelling, such as:

Booking procedure
Baggage allowances
Passenger safety, etc.

The purpose of a passenger charter is to ensure clarity and transparency between the airlines and the passengers to enhance the travelling experience for the passengers as well as the airlines.

Also read: Blade Found In Air India Food: FSSAI Directs Installation Of X-Ray Machine

What Are The Benefits Of The AirSewa App?

Numerous benefits come along with using the Airsewa portal to make the lives of people easier and convenient. Some of the major benefits are listed below in brief:

In the app, you can get real-time information and updates about flight schedules, delays, and cancellations.
Helps passengers stay up-to-date on valuable information related to their travel.
Helps them plan their journey better and avoid any inconvenience per se.
There is an interactive chatbot to seek quick help or support, and there is also an FAQ section for the most common queries.
Another very helpful feature provided in the application is the special help service. All you have to do is click on airport information and select Special Assistance Services.
The application provides information on each airline and whether they provide special help services or not.
They also give precise information on where these services will be available to passengers in the airport and whom to approach about the same.
The complaint can also be lodged through a voice message for more inclusivity and accessibility in case a passenger isn’t comfortable typing it out and lodging one as well.
A passenger charter is also made available, which is a document that clarifies the rights and responsibilities of passengers.

How To Signup In The AirSewa Portal?

Individuals who want to sign in to the AirSewa Portal can do so by following some steps mentioned below in step-wise format to avoid any confusion:

Step 1: Please visit the official website or the application of AirSewa available for both, android and iOS users.

Step 2: Create an account by filling in your details, such as your email address and phone number for registration.

Step 3: After successful registration, you can access the services provided by AirSewa, such as lodging complaints, checking flight status, etc.

How To Lodge A Complaint Using The AirSewa Portal?

Passengers who have had bad experiences can lodge their complaints using the portal by referring to the steps described below for one’s better understanding:

Step 1: Please visit the official website or the application of AirSewa available for both, Android and iOS users.

Step 2: Click on ‘Grievances’, the option of ‘Report a new grievance’ will appear on your screen.

Step 3: Fill in the required information, like flight number, description of the incident, etc., and file the complaint.

Conclusion

Whether it's ensuring timely information, facilitating complaint resolution, or promoting accountability, AirSewa stands as a testament to the government's commitment to enhancing the aviation ecosystem for the benefit of travellers nationwide.

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