What Is NHAI’s Reward-for-Reporting Drive? Get ₹1,000 FASTag Credit For Flagging Dirty Highway Toilets

The National Highways Authority of India (NHAI) has launched a new initiative under its NHAI cleanliness drive to promote public infrastructure accountability. Travellers can now earn a FASTag recharge reward worth ₹1,000 by reporting dirty toilets or non-functional restrooms at toll plazas. Using the Rajmargyatra app, users can submit user-generated reports with geotagged images and location data. Once verified, they receive a non-transferable reward directly to their FASTag account. This move aims at incentivising cleanliness in highway restrooms while encouraging citizen engagement in public services.

What Is The NHAI Cleanliness Reward Drive?

This incentive scheme motivates travellers to act as real-time auditors. If a commuter spots dirty toilets at a toll plaza, they can report public toilet issues through the Rajmargyatra app. The user must upload geotagged images showing the condition. Once NHAI verifies the submission under its verification protocol, the traveller receives ₹1,000 credited to their FASTag account.

The system combines AI screening & manual validation to check each report’s authenticity. The drive, active during the scheme period (till October 31, 2025), builds a culture of public accountability through mobile app reporting and faster toilet maintenance responses.

Verification, Fraud Prevention, And Timelines

For an incentive scheme like this, accuracy and honesty are essential. Below are key control measures that NHAI has introduced:

• Verification of user submissions in the NHAI scheme: Each report undergoes AI screening & manual validation to prevent duplicate or fake submissions.

• Exclusion criteria: Repeated or false reports, or those outside NHAI jurisdiction vs private facilities, are not rewarded.

• Turnaround time: NHAI aims for a quick verification and rectification cycle under defined SLAs.

• Exclusivity (one reward per VRN): To maintain fairness, a user can claim one verified reward per vehicle registration number.

• Fraud prevention: Staged or old photos lead to disqualification, and users may be blacklisted from the programme.

These measures ensure that only genuine, verified user-generated reports are rewarded.

Risks, Caveats And Suggestions

No incentive scheme is perfect. Potential issues such as inaccurate reporting, excessive verification load, or disputes may arise between concessionaires and NHAI. To address this:

• NHAI must maintain clear SLAs and a consistent verification protocol.

• Toll operators should access transparent grievance channels to contest wrongful claims.

• Periodic independent audits will ensure credibility and encourage public infrastructure accountability.

This process will help maintain the integrity of citizen engagement in public services and sustain the long-term benefits of the NHAI cleanliness drive.

Concluison

The NHAI cleanliness drive is a forward-looking example of citizen engagement in public services. By offering a FASTag recharge reward for verified reports of dirty toilets, NHAI empowers road users to become active participants in improving highway toilets and motorway sanitation. With the help of the Rajmargyatra app, verification protocol, and AI screening & manual validation, this incentive scheme ensures swift redressal and genuine rewards.

If implemented effectively during the scheme period (till October 31, 2025), it could set a benchmark for digital transparency, public accountability through mobile app reporting, and participatory governance — proving that clean highways can truly be a shared responsibility.

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